FAQ
General Queries
What is Mayavarta?
Mayavarta is an innovative online store offering a range of AR (Augmented Reality) t-shirts that bring your clothing to life with interactive designs and experiences.
How do AR t-shirts work?
Our AR t-shirts are equipped with special designs that can be viewed through Instagram or Snapchat.
Scan the design on your t-shirt, and enjoy the interactive and animated experience.
How do I choose the right size?
We provide a detailed size chart on each product page. Please refer to the measurements and guidelines to select the best fit for you.
What materials are your t-shirts made from?
Our t-shirts are made from high-quality, breathable cotton to ensure maximum comfort and durability.
How do I care for my AR t-shirt?
We recommend machine washing your t-shirt inside out on a gentle cycle with cold water. Avoid using bleach to preserve the quality of the AR design. Avoid ironing the prints directly.
Shipping and Delivery
Do you ship internationally?
No, we currently do not offer international shipping. However, we plan to ship internationally in the future. Stay tuned for updates!
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Domestic orders usually arrive within 5-7 business days.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the courier's website.
What shipping carriers do you use?
We use reliable shipping carriers such as FedEx, Blue Dart, and Delhivery to ensure timely and safe delivery of your orders.
Can I change my shipping address after placing an order?
Yes, you can change your shipping address within 24 hours of placing your order. Please contact our customer service team with your order details to update the address.
Payment and Security
What payment methods do you accept?
We accept major credit and debit cards, UPI payments, and other secure payment methods.
Is my payment information secure?
Yes, we use advanced encryption and secure payment gateways to ensure that your payment information is protected.
Can I use multiple payment methods for a single order?
Currently, we only accept one payment method per order.
Do you offer cash on delivery (COD)?
Yes, we do offer cash on delivery which is chargeable.
How do I apply a discount code to my order?
During the checkout process, there will be a field to enter your discount code. Apply the code before completing your purchase to receive the discount.
Returns and Exchanges
What is your return policy?
We have a 3 day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team with your order number and reason for return. We will provide you with further instructions.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect.
How long does it take to process a return?
Once we receive your returned item, we will inspect it and process the return within 5-7 business days. You will receive a confirmation email once the return is processed.
Can I exchange my item for a different size or color?
Yes, you can exchange your item for a different size or color within 3 days of purchase, provided the item is unused and unworn. Contact our customer service team to arrange an exchange.
Cancellations
Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. Please contact our customer service team as soon as possible to request a cancellation.
What if I need to change my order after placing it?
If you need to make changes to your order, please contact our customer service team within 24 hours of placing your order. We will do our best to accommodate your request.
How will I receive my refund after cancellation?
Refunds will be processed to the original payment method within 5-7 business days after the cancellation is confirmed.
Can I cancel a part of my order?
Yes, you can cancel a part of your order within 24 hours of placing it. Please contact our customer service team with your order details to request partial cancellation.
What happens if I cancel an order that has already been shipped?
If your order has already been shipped, you will need to follow our return process once you receive the item. Contact our customer service team for further assistance.
Contact Us
How can I contact customer service?
You can contact our customer service team via email at support@mayavarta.com or by using the contact form on our website. Our team is available Monday to Friday, 9 AM to 6 PM (IST).
What are your customer service hours?
Our customer service team is available Monday to Friday, 9 AM to 6 PM (IST). We strive to respond to all inquiries within 24 hours.
Can I contact you through social media?
Yes, you can reach out to us through our social media channels on Facebook and Instagram. Our team is active on social media and will respond to your queries promptly.
How do I provide feedback or suggestions?
We welcome your feedback and suggestions! You can send us an email at support@mayavarta.com or use the contact form on our website. Your input helps us improve our products and services.
Where can I find updates on new products and promotions?
Subscribe to our newsletter to get all the updates. You can also follow us on our social media platforms to receive updates .