Return Policy

We have a 3 day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mayaverseagency@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mayaverseagency@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mayaverseagency@gmail.com.

  

Shipping Policy 

This Shipping Policy describes the terms and conditions related to the shipment of products ordered from the Mayavarta website at www.mayavarta.in ("the Site").

 

Processing Time
 
1.1. Orders are processed within 1-3 business days from the time of purchase.
 
Shipping Destinations
 
2.1. Mayavarta ships products to locations within India.
 
Shipping Methods
 
3.1. We use reputable courier services for the shipment of our products.
 
3.2. Shipping times may vary, and delivery dates are estimated and not guaranteed.
 
Shipping Charges
 
4.1. Shipping charges for your order will be calculated and displayed at checkout.
 
4.2. Free shipping may be offered for specific promotions or orders over a certain amount. Details will be provided during applicable promotions.
 
Tracking Information
 
5.1. Once your order has been shipped, you will receive an email with tracking information.
 
Delivery Time Estimates
 
6.1. Delivery times are estimated and not guaranteed. They may vary due to factors beyond our control, such as postal delays, customs processing, and holidays.
 
Customs and Duties
 
7.1. Customers are responsible for any customs and import duties that may apply. Mayavarta is not responsible for delays due to customs.
 
Missing or Lost Packages
 
8.1. In the rare event that a package is lost or missing, please contact us at [contact@mayavarta.in], and we will assist in resolving the issue.
 
Change of Shipping Address
 
9.1. Please ensure that the shipping address provided during checkout is accurate. Mayavarta is not responsible for orders shipped to incorrectly provided addresses.
 
Shipping Restrictions
 
10.1. Certain products or orders may be subject to additional shipping restrictions based on size, weight, or shipping location.
 
Contact Information
 
11.1. For any questions about our Shipping Policy, please contact us at [contact@mayavarta.in].
 

*Last Updated: [09-01-2024]*